Shipping policy

FIRSTBON DELIVERY INFORMATION

Shipping & Delivery Policy

Thank you for choosing Firstbon. We are committed to providing a smooth, secure and reliable shopping experience for you and your little one.

Delivery at a Glance

Order Processing Orders are normally dispatched within 3 business days.

Estimated Delivery Delivery normally takes 3–7 days after dispatch.

Tracking Information Tracking details will be shared when the order is dispatched.

Processing Time

Once your order is received, we make every effort to dispatch it within 3 business days. Orders received on Sundays or public holidays will be processed on the next business day.

Dispatch delay notification

In case of an unexpected dispatch delay, our team will make every effort to inform you promptly.

Delivery Time

The expected delivery time is normally between 3 and 7 days after dispatch. Some locations may require additional delivery time depending on the destination and courier service availability.

Please note

The delivery timeline is an estimate and may vary according to location, weather, courier operations and other conditions.

Shipping Delays

Although we work hard to meet the expected processing and delivery timelines, unforeseen circumstances may affect your shipment.

✓ Courier service disruptions

✓ Weather conditions or natural events

✓ Public holidays or regional restrictions

✓ Incorrect or incomplete delivery information

In the event of a significant delay, we will make every reasonable effort to communicate the situation to you.

Cash on Delivery

A convenience charge is applicable to Cash on Delivery orders. The applicable charge will be displayed during checkout before the order is confirmed.

Partial Shipments

When multiple products are included in the same order, the products may sometimes be shipped in separate packages or delivered at different times.

Tracking for every package

If your order is divided into multiple shipments, the relevant tracking information will be provided for each package.

Product Exchange

Product exchanges may be available depending on product availability and approval from our customer care team. Additional exchange and delivery charges may apply.

Thank You for Choosing Firstbon

We carefully process and pack every order to provide a safe, comfortable and reliable shopping experience for your family.