Refund policy

FIRSTBON CUSTOMER CARE

Return, Refund & Shipping Policy

Every Firstbon product is packed with care and love to bring comfort and happiness to you and your little one. We take every possible step to ensure safe, secure and reliable delivery.

Important: Report the issue within 24 hours

Clear photos or videos of the product, product packaging and shipping packaging must be provided for verification.

Policy at a Glance

Issue Reporting Within 24 hours of delivery
Refund Processing Within 5–7 working days after approval and inspection
Order Shipping Usually within 4–6 business days
Estimated Delivery Usually within 7–10 business days
01

When Can a Product Be Returned?

A return request will be considered only under the following conditions:

✓ The product has a verified manufacturing defect.
✓ The product was damaged during delivery.
✓ You received an incorrect product.
✓ An item from your confirmed order is missing.
How to report an issue

Send clear photos or videos of the product and packaging through WhatsApp at +91 85901 86890 .

02

How to Report an Issue

To help us review your request quickly, please send:

✓ Your confirmed order number.
✓ A clear description of the issue.
✓ Clear photos or videos showing the complete product.
✓ Photos or videos of the product and shipping packaging.
Review and approval required

Sending photos or videos does not automatically approve a return, replacement or refund. Our customer care team will review the information before confirming the next step.

03

Cancellations & Refunds

Cancellation and refund eligibility will depend on the current status of your order.

After the prepaid order has been shipped

Shipping charges paid for prepaid orders are non-refundable.

Cash on Delivery orders

The ₹149 Cash on Delivery or delivery charge is non-refundable.
Refund timeline

Approved refunds will normally be processed within 5–7 working days.

04

Return Time Limit

✓ Damage, defects, incorrect products or missing items must be reported within 24 hours of delivery.
✓ Our team will review the submitted order details, photos and videos.
✓ Requests submitted after the 24-hour period may not be eligible for return, replacement or refund.
05

Return Product Conditions

An approved return must meet the following conditions:

✓ The product must be unused and in its original condition.
✓ The original packaging must be included.
✓ All accessories and included items must be returned.
✓ The product must not be washed, altered or intentionally damaged.
Non-eligible products

Used, washed, altered or customer-damaged products may not qualify for return, replacement or refund.

06

Refund Processing

1. Submit your order details, photos and videos.
2. Our customer care team reviews your request.
3. The approved product is returned to our facility.
4. The returned product is inspected.
5. The eligible refund is initiated after successful inspection.
Processing period

Eligible refunds will be processed within 5–7 working days after receiving and inspecting the returned product. Bank processing times may vary.

07

Shipping & Delivery Timeline

📦
Order Shipping Usually shipped within 4–6 business days.
🚚
Estimated Delivery Usually delivered within 7–10 business days.
⚡
Express Delivery Available for selected locations at an additional cost.
Please note

Delivery timelines may vary depending on the destination, courier availability, public holidays, weather conditions and circumstances beyond our control.

Need Assistance?

Contact our customer care team for help with returns, refunds, cancellations, shipping or delivery-related concerns.

WhatsApp Us

Call +91 85901 86890

firstbonofficiall@gmail.com

By placing an order with Firstbon, the customer confirms that they have read and accepted the terms mentioned in this Return, Refund and Shipping Policy.